We answer emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 12 hours of receiving an email, but if there is an increased volume of inquiries it may take us 1-2 business days to get back to you. To help us respond to you faster, please only send one email per inquiry.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as custom decks, food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.